2,200 complaints related to telecommunications and postal services during the first quarter
04-05-2023 11:25 AM
Ammon – Chairman of the Board of Commissioners of the Telecommunications Regulatory Authority, Eng. Bassam Fadhel Al-Sarhan, stressed the importance of the role played by the authority in protecting the interests of beneficiaries of telecommunications, information technology and postal services, stressing the authority’s keenness on operating companies to provide services to beneficiaries at a high level and at acceptable prices.
Al-Sarhan added that the authority dealt with (2200) complaints by beneficiaries of various services during the first quarter of the year 2023, as a total of (2002) complaints were closed, with a processing rate of (91%) and a decrease rate in total complaints amounting to (23%). ) for the same period of the year 2022.
He stressed that work is underway to address complaints, whose solution requires that technical teams in the authority visit field sites, conduct the necessary technical examinations for coverage complaints, and complete coordination procedures with the companies concerned in this regard.
Al-Sarhan indicated that the total number of complaints related to Internet services amounted to (1737) complaints, while the number of complaints related to the mobile phone service amounted to a total of (431) complaints, while the complaints related to the fixed-line telephone service amounted to a total of (19) complaints, and the total number of complaints related to postal services amounted to ( 13) Complaint.
In this regard, Engineer Al-Sarhan indicated that the authority is constantly implementing and launching various awareness campaigns that address many topics of interest to beneficiaries of communications, information technology and postal services through various media and the authority’s platforms on social networking sites, and prepare the necessary awareness plans according to developments. In the telecommunications sector, which is characterized by dynamism and rapid changes, which prompts the Authority to deal with issues first, and to constantly spread public awareness in a manner that contributes to introducing the beneficiaries of communications, information technology and postal services to their various rights and duties.
Ammon – Chairman of the Board of Commissioners of the Telecommunications Regulatory Authority, Eng. Bassam Fadhel Al-Sarhan, stressed the importance of the role played by the authority in protecting the interests of beneficiaries of telecommunications, information technology and postal services, stressing the authority’s keenness on operating companies to provide services to beneficiaries at a high level and at acceptable prices.
Al-Sarhan added that the authority dealt with (2200) complaints by beneficiaries of various services during the first quarter of the year 2023, as a total of (2002) complaints were closed, with a processing rate of (91%) and a decrease rate in total complaints amounting to (23%). ) for the same period of the year 2022.
He stressed that work is underway to address complaints, whose solution requires that technical teams in the authority visit field sites, conduct the necessary technical examinations for coverage complaints, and complete coordination procedures with the companies concerned in this regard.
Al-Sarhan indicated that the total number of complaints related to Internet services amounted to (1737) complaints, while the number of complaints related to the mobile phone service amounted to a total of (431) complaints, while the complaints related to the fixed-line telephone service amounted to a total of (19) complaints, and the total number of complaints related to postal services amounted to ( 13) Complaint.
In this regard, Engineer Al-Sarhan indicated that the authority is constantly implementing and launching various awareness campaigns that address many topics of interest to beneficiaries of communications, information technology and postal services through various media and the authority’s platforms on social networking sites, and prepare the necessary awareness plans according to developments. In the telecommunications sector, which is characterized by dynamism and rapid changes, which prompts the Authority to deal with issues first, and to constantly spread public awareness in a manner that contributes to introducing the beneficiaries of communications, information technology and postal services to their various rights and duties.